All equipment, unless otherwise stated comes with a 1 (one) year standard warranty. Returns, Replacements & Warranties must be authorized via phone or an email with a customer service specialist. Please call a customer service specialist at 800.766.3425 or firstname.lastname@example.org. Equipment sent back must accompanied with an RMA number. When equipment is non-functioning a technician will assist the customer over the phone to determine if the problem can be rectified without sending the equipment in for a warranty repair. It has been our experience that many times the solution is simple and can be resolved in a few minutes over the phone.
Usedphones.com offers Advance Replacements within the first 30 days after the purchase date. An Advance Replacement is when the customer will be sent out a piece of equipment at no charge prior to returning the original purchase. This process assists the customer with a faster solution then having to wait on receiving back equipment sent in for warranty repair. An Advance Replacement form must be filled out by the customer prior to the equipment being shipped. The form requires a credit card number and authorization to charge that same credit card in case the equipment is not returned. Usedphones.com provides ample time for the equipment to be returned. Replacement items/parts will be delivered to you within 3-5 business days. Usedphones.com cannot guarantee that an item will be in stock for an Advance Replacement or that the shipping company will deliver the product on time.
Usedphones.com will only accept returns, less all shipping charges, within the first 15 days after the purchase date. The equipment must be in the exact condition as when shipped. A 25% Restocking Fee will be applied to all returns because if an item doesn't work we will rectify the issue and make certain the customer has working equipment. Usedphones.com is not responsible for any return or original shipping fees.
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